» Customer Reference
Through the course of filling many orders and customer requests, Laser Photonics has been recognized for its superior products and quality customer service. The following is just a sample of the many clients that have been kind enough to write letters of fill out service reports expressing their satisfaction and gratitude.
PPG Automotive OEM Glass – Supplier Recognition
PPG Industries applauds the leadership and technical staff of Laser Photonics for successful development and commercialization of fiber laser technology for the Evansville glass fabrication facility. The technical requirements of laser deleting PPG’s Sungate ® coating were quite challenging. Laser Photonics “can do” determination culminated in a simplified lasing process for Evansville and fully met our expectations. PPG is most appreciative that Laser Photonics pulled out all stops in order to meet PPG’s aggressive installation timing.
Throughout the discovery and development phase, Laser Photonics demonstrated competency and commitment to meet PPG’s technical needs. The project required significant amounts of experiments and evaluations in the lab and at the Evansville plant. With the close oversight of PPG’s R&D specialist, Chuck Voeltzel, several technical breakthroughs elevated PPG’s confidence in the new lasing technology for our application.
Laser Photonics was given the contract to proceed with ordering appropriate lasers and lens on June 8 with anticipation of a July 4 week installation while the Evansville facility was idle. In less than four weeks, Laser Photonics procured five laser systems and components from Germany, executed backup contingency plans, fabricated cabinets for the equipment, validated equipment in the lab, worked closely with the Evansville maintenance organization on line integration, and completed the installation. Laser Photonics supported the startup during July 11 week, and the plant incurred no downtime or quality upsets. Since startup, the plant has operated three entire months without any incident.
Laser Photonics has earned this supplier recognition, which was submitted by Lewis R. Palka, and we look forward to future projects with your organization.
Masco Builder Cabinet Group
I just wanted to send you an e-mail thanking you and your team for the work performed on my laser project. The overtime worked on my project obviously shows the dedication to delivery from the team you have assembled. I especially want to thank Warrand, James, Wayne, Ivan, and Clement. They along with probably many others allowed me to keep my delivery date intact, and impress my supervisors. I would, and will feel completely confident in using Laser Photonics for another piece of equipment if a situation arises. Again, thank you, and all of your team for a job well done.
3M rates Laser Photonics’ equipment and service as excellent.
Eastman Chemical Company
Eastman rates the Laser Photonics’ customer service as excellent and specifically commented on the speed of problem resolution.
Wright Industries, A Doerfer Company
Prior to selecting the Laser Photonics laser, we sent samples to several companies. Laser Photonics made the clearest and most consistent mark by far and marked the part without noticeable burning of the material. Most of the other laser marks ranged from nearly no mark to holes bored in the surfaces. The Laser Photonics mark was very consistent. When the customer changed codes (several times) and plastic materials, Laser Photonics did numerous tests in their lab, at no cost, to verify marking quality and cycle time. Our machine required marking the human readable code and 2D matrix on two pens during the chassis dwell time. Available marking time was less than one second.
Their system cost more than some competitive systems, but they were the only ones who could do the job this well and the customer was willing to pay more for their system. The customer is now pursuing Laser Photonics systems for other marking applications.
We found their system reasonably easy to use and integrate. The end result was an excellent marking system with extremely long life and near-zero maintenance. I’d certainly use them again for this kind of application.
Wright industries, a Doerfer Company