Technical support

Laser Photonics supports customers throughout the world and has a dedicated team of Service and Technical Support Engineers to provide after sales service from the moment the laser is delivered. We promise to give you our full attention and to act with integrity and accountability. Laser Photonics offers extensive customer training and support to ensure the best system performance, including:

• Factory and on-site operator training
• Advanced customer training
• Designated customer service engineers
• Optimal system configuration
• Inbound Customer Support
• Advanced application support
• Notifications of System Upgrades
• Remote diagnostics capability
• Direct Technical Support
• Engineers log in for testing/troubleshooting

Laser Photonics is committed to delivering superior customer service that meets the needs of our customers in a consistent manner, unsurpassed in professionalism, politeness and promptness. We assess the problem and determine best solution. We promise always to do what we say we will do.

Spare Parts

For a complete list of spare parts please contact us. While a few specific accessories are listed on the website for purchase, Laser Photonics maintains a full list of available spare parts. Please contact our customer service department for spare parts for your specific fiber laser system.