Customer Service & Repairs

Laser Photonics Offers Service And Repairs On All Our Products

Count on Us for Customer Care

Laser Photonics supports customers throughout the world and has a dedicated team of Service and Technical Support Engineers to provide after sales service from the moment the laser system is delivered. We promise to give you our full attention and to act with integrity and accountability.

Laser Photonics offers extensive customer training and support to ensure the best system performance, including:

Factory and on-site operator training
Advanced customer training
Designated customer service engineers
Optimal system configuration
Inbound Customer Support
Advanced application support
Notifications of System Upgrades
Remote diagnostics capability
Direct Technical Support
Engineers log in for testing/troubleshooting

Laser Photonics is committed to delivering superior customer service that meets the needs of our customers in a consistent manner, unsurpassed in professionalism, politeness and promptness. We assess the problem and determine the best solution. We always keep our promises!

Laser Photonics offers service and repairs on all our products, whether they are in or out of warranty.

If you are in need of service or repair for your laser equipment, please complete the form below and our service team will reach out to you for more information.

Please contact our customer service department to obtain the parts for your specific laser system by filling out the Customer Service and Repairs Form and/or request for RMA instructions.

We also offer various laser safety accessories for purchase, such as lenses, goggles, and laser barriers – contact us for more details.

Need Service or Repairs?

Fill out the form below, and someone will be in touch with you to guide you through the next steps.

Would you like to contact us about the service or repair of your equipment? (required)

Laser System S/N (required)

Year Built/Purchased (required)

Company (required)

PO Number

First Name (required)

Last Name (required)

Title

Contact Email (required)

Contact Phone Number (required)

Street Address

Suite/Unit Number

City

State

Postal Code

Country

Special Instructions

Preferred method of response

Out-of-Warranty Repair Rates:
Diagnostic: $ 196.00 Flat Fee
Labor: $ 335.00 per Hour

Internet based support, repair, upgrade: $ 230.00 per Hour